FAQ and support

Answers to common questions, fixes for common problems, and how to reach us.

Common questions

Can I use Vega for a client?

Yes. One license covers one website, either your own or one you build for a client. Buy one license per site.

Can I remove the “Vega by Tortoiz Themes” credit?

Yes. It’s in layouts/_partials/footer.html. We appreciate it if you keep it, but you don’t have to.

Do I need to know how to code?

No. Everyday changes are made in plain text files. Changing the design needs basic HTML and CSS.

Does it include analytics?

No, because tracking scripts slow a site down. If you add one, it may lower your PageSpeed score, so choose a lightweight option.

Troubleshooting

npm install fails while downloading Hugo

npm install downloads Hugo from GitHub, so this is usually a network, VPN or firewall problem. Try again on another connection. You can also install Hugo yourself, version 0.169 or newer (extended edition). Then run npm install --ignore-scripts, and use hugo server and hugo --minify in place of the npm commands.

Text is cut off

Text with a comma inside { curly brackets } needs “double quotes”. See the Home page guide.

The build stops with an error mentioning a YAML file

Check the indentation near the line it names. YAML uses spaces, not tabs.

A new post doesn’t appear

Check its date isn’t in the future, and that it doesn’t have draft: true.

The contact form doesn’t send

Check you’ve replaced YOUR-WEB3FORMS-KEY in hugo.toml. See Contact form.

Support

Your license includes six months of support. Email support@tortoizthemes.com with your order number, what you expected and what happened, and any error message.

We usually reply within one or two working days. Support covers setting up and using the theme and fixing bugs. For custom design or development, get in touch.